Frequently asked questions(FAQ)

 

General

We do not offer free trials. If you purchase and decide within 30 days that LearnDash isn’t going to be the right fit for your project, you are eligible for reimbursement per our refund policy.

All we ask is that if you do encounter a roadblock that you reach out to our support team so that we can provide assistance ?.

All customers receive access to start-up guides, documentation, community forums, and help desk via the LearnDash Support site. Please see our Support Policy for additional details.

We offer 24/5 support primarily via forums and email, which we have found to be the most efficient means for both our customers and our support staff.

By default, all web pages are served using HTTPS. Our Amazon cloud infrastructure is hosted in a virtual private cloud. All personal passwords are encrypted. Our e-commerce integration is PCI compliant, and financial data never even touches our servers.

 All access to files, such as images and videos, are via URLs that are individually encrypted for each user to prevent unauthorized sharing of resources. Our database is encrypted at rest.